Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Improvements to SupportBee's Insightly Integration

We recently made a few improvements to SupportBee's Insightly Integration, mainly to the feature where you can create Insightly Tasks directly from SupportBee. Previously, you could only attach a Task to a Project in Insightly. We are happy to announce that you can now attach Tasks to Opportunities as well....

Towards a faster and more reliable SupportBee

Few months ago, we decided to massively overhaul our infrastructure. It was a huge project and we've been busy at it since. We're finally approaching completion this month and I'm excited to share a bunch of updates with you. Before disclosing what we've been working on the past few months,...

Introducing advanced search, wildcard searches and other improvements to SupportBee’s search

The recent changes introduced to SupportBee’s search functionality makes it much more powerful than before. Now, you have the ability to search through tickets based on particular fields, using exact phrases and wildcards, using modifiers (like ‘AND’, ‘OR’), and so much more. Here’s is a complete list of options that...

Launching the Audit Trail feature for support tickets

We recently launched the Audit Trail feature for support tickets. This feature helps in keeping all actions on a ticket accountable by documenting the action taken, time, and the name of the person who took that action. This feature was available as an internal workflow app. However, it is now...

Four Years Since Launch!

It's a well known fact that 80-90% of the startups fail! They never make it past the first year. So it makes me very happy to see that the company I co-founded is celebrating it's fourth launch anniversary today. We launched on Sep 26th 2012. I am incredibly proud of...

September updates: Adding BCC, editing ‘From’ address and more

Adding BCC in replies and new tickets Now you have the ability to add addresses in BCC to both replies and new tickets in SupportBee. This feature comes in handy when you need to notify several customers at once about an emergency update or downtime, but you do not want...