Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Notes on the July 21 downtime

We had major service issues earlier today. Starting at Thu, 21 Jul 2016 4:53 UTC we deployed some bad code and we pushed out a fix at 17:49 UTC. During this time email importing and deliveries were affected. We have now restored all services and all emails should have been...

Better aesthetics & niftier navigation - Launching the new SupportBee

We are excited to announce the launch of a slick and niftier SupportBee after a major revamp that we had been working on for the past few months. This is one of the biggest updates since SupportBee’s launch. Our pursuit for better aesthetics for this launch was not just a...

Understanding the design process behind our Customer Satisfaction Ratings feature

A design process is important because it creates a common vocabulary and structure for the exploration and refinement of ideas, resulting in a better outcome and thus a better product or service. This post is a breakdown of how we went about the process of designing the Customer Ratings feature....

Important update to email notifications

Email notifications is one of my favourite features of SupportBee. Not only is an agent notified of the latest activity in his/her SupportBee desk with email notifications, the agent can reply to the email notification to send a reply to the customer (without having to visit SupportBee's web interface). When...

New Feature: Improve Customer Experience with Customer Satisfaction Ratings

The Customer Satisfaction Ratings feature has been one of the most requested, in SupportBee, in the recent times. It is incredibly important for support agents and business owners, who set up the support processes, to know if their hard work is making any difference to their customers’ overall experience. With...

Introducing Collaborators!

At SupportBee, we are big believers in the idea of collaborative customer support. In our own team, everyone participates in customer support, including our developers. Every time a new person joins the team, we add him/her to our SupportBee so he/she can start reading all the conversations and start learning...