SupportBee's Blog

Updates on SupportBee and our thoughts on customer service

Ability to add attachments to contact widget and new ticket form in portal

Attachments are generally useful for sharing screenshots when reporting a bug. Our widgets were missing this feature. With the latest update, your customers will have the ability to add attachments easily, whether from the contact widget or from the new ticket form in the portal. Here are some screenshots of...

How to use Google groups in conjunction with SupportBee

If you use Google groups as a forum for handling Support or Sales requests from your users but would like to handle those requests in SupportBee, you can set up your Google group such that the group’s emails are available in your SupportBee account. Whether you have a group with...

How to add inline images and embed videos/code in your Kbee site

SupportBee’s Knowledge Base Software helps you create documentation or FAQ sites for your product/service. The software is easy to use and it integrates with our Email ticketing system so users can access the Knowledge Base in just a click from within the ticketing system. Here’s some quick information on how...

December updates: Better Formcrafts integration and more

Ability to customize the forwarding address in Formcrafts integration If you have set up the Formcrafts integration for your SupportBee account, you will notice that all tickets that come in from Formcrafts are forwarded by default to the test address given for SupportBee accounts. This can be a little inconvenient...

September updates: HTTPS for custom domains and more

In the last few months, SupportBee’s development team has been busy making infrastructure upgrades and ironing out a lot of the UI issues reported with respect to infinite scrolling and lists. Apart from that, we have some development updates for the product. Here’s a list of the recently released updates:...

How to use ‘Teams’ to handle multiple projects/clients using SupportBee?

SupportBee is an easy-to-use ticketing system that helps companies manage high-touch client interactions efficiently. High-touch support involves one-to-one personal interaction at each level of customer service. Typically when there are multiple clients/projects, each with its own set of high-touch interactions, it is easier to treat them as different units than...