Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Help your customers track tickets online with our new customer portal software

Our development team has been quite busy the past 2 months, driving the two most requested enterprise features - Knowledge base software and Customer portal software. The Knowledge base software will be ready for release in a week, and the customer portal software is fully functional, and available for trial...

February updates: Basecamp 3 integration and a fully featured mobile experience

Since the launch of Basecamp 3, we have received several requests from existing and prospective customers for integration with SupportBee. We are happy to announce that the Basecamp 3 integration with SupportBee is now live. We are also listed in the Basecamp 3 integrations page as an official third party...

January updates: Comparison charts for reports and Two-factor authentication

Thanks to Nisanth and Josue Montano, we start off 2017 with some major updates to SupportBee’s reports and security features. We also have an update for our mobile web app in the pipeline which is coming soon. Here’s a quick tour on both reports, as well as two-factor authentication. Building...

Wrapping up 2016 with some more features, enhancements, and optimizations

2016 was an eventful year for all of us at SupportBee. From launching a new design for the app, to overhauling the infrastructure, we had a satisfying year implementing updates, changes, and improvements to make the SupportBee experience much better for all of you. We want to wrap this year...

Improvements to SupportBee's Insightly Integration

We recently made a few improvements to SupportBee's Insightly Integration, mainly to the feature where you can create Insightly Tasks directly from SupportBee. Previously, you could only attach a Task to a Project in Insightly. We are happy to announce that you can now attach Tasks to Opportunities as well....

Towards a faster and more reliable SupportBee

Few months ago, we decided to massively overhaul our infrastructure. It was a huge project and we've been busy at it since. We're finally approaching completion this month and I'm excited to share a bunch of updates with you. Before disclosing what we've been working on the past few months,...