Customer Support

How to use ‘Teams’ to handle multiple projects/clients using SupportBee?

SupportBee is an easy-to-use ticketing system that helps companies manage high-touch client interactions efficiently. High-touch support involves one-to-one personal interaction at each level of customer service. Typically when there are multiple clients/projects, each with its own set of high-touch interactions, it is easier to treat them as different units than...

Customer Support

10 Customer service skills that matter in the SAAS world

As somebody aspiring for a career in customer support, or as somebody who is tasked with hiring the right person for a customer service job, it is important to understand what it takes to be excellent at this job. While empathy is almost always quoted as the most important customer...

New Feature

Our update on GDPR

There have been a lot of inquiries from customers in the EU region about SupportBee’s compliance of GDPR. The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and it is designed to achieve the following: Harmonize data privacy laws across Europe Protect and empower all EU...

New Feature

A cleaner layout for the ticketing interface

We are very excited to announce SupportBee’s new layout that we have been working on for months! The new tabbed interface, with infinite scrolling in listings, offers a cleaner experience and an easier navigation. The overarching goal of this redesign is to do away with the clutter, while also overcoming...