New Feature

Introducing the ability to organize customers into groups

‘Customer groups’ is a feature that helps you arrange individual customers from the same organization into a single group. Note: This feature is only available for customers under the Enterprise plan. For those customers in the older pricing model, this feature is only available in Large plan and above What...

New Feature

September updates: HTTPS for custom domains and more

In the last few months, SupportBee’s development team has been busy making infrastructure upgrades and ironing out a lot of the UI issues reported with respect to infinite scrolling and lists. Apart from that, we have some development updates for the product. Here’s a list of the recently released updates:...

Customer Support

How to use ‘Teams’ to handle multiple projects/clients using SupportBee?

SupportBee is an easy-to-use ticketing system that helps companies manage high-touch client interactions efficiently. High-touch support involves one-to-one personal interaction at each level of customer service. Typically when there are multiple clients/projects, each with its own set of high-touch interactions, it is easier to treat them as different units than...

Customer Support

10 Customer service skills that matter in the SAAS world

As somebody aspiring for a career in customer support, or as somebody who is tasked with hiring the right person for a customer service job, it is important to understand what it takes to be excellent at this job. While empathy is almost always quoted as the most important customer...