New feature: Adding CC to your support replies

Having CC in support replies is pretty handy in the following scenarios:

  • If you need to involve somebody in your organization in resolving an issue without having to assign the ticket to them
  • If you need to involve people from the requester's organization in the process of resolving an issue.
Also, it is a great work around for support requests that come from the web form with typos in the email. You can overcome this by adding the right email adderess in the CC.

As you can see below, the Add CC button fits in real snug in the simple Gmail-like ticket interface SupportBee has. Also, it comes with the goodness of auto-completion for email addresses of agents within the system.

We d love to know if this feature helped you in other ways too!

Nithya Rajaram

Nithya Rajaram