The ability to organize customers into groups was launched in March. We have now added the functionality to send out announcements or mass mailers to groups using the ‘Create ticket’ feature.
For example, if you have a group for one of your customer organizations, and if you have an update for them, you can create a ticket with the customer group in the ‘To’ field; you can use the auto-complete feature to add the group name to the ‘To’ field.
If one of the members of the group replies to the ticket, it will be added as a new ticket in SupportBee allowing you to address that query individually.
In the ‘Customer history’ section, you will see a history of announcements sent out to that group previously.
Here are is a video and a screenshot of the functionality:
