Adding a new team member can mean any number of things to a company's customers. It can mean new features, it can mean better communication in the future, indicate the company is growing and successful, etc. But often team members are added without anyone on the customer side knowing about it. When we’re trying to develop and strengthen our relationships with our users, that just doesn’t seem right. My name is Jon and I wanted to take a minute to introduce myself as the newest member of the SupportBee team.
Who is Jon anyway?
My name is Jon, and you can see me pictured to the right with my youngest daughter (who sadly was deemed too young to join the team). Myself, my wife, and our 3 children live in Philadelphia, Pennsylvania. I’m educated in theology and public speaking, and have spent several years working everywhere from fast food to foundries, customer support to tech repair. I’m a self-taught technology nerd, reader, and armchair philosopher.
How did I find SupportBee?
My background is pretty varied, as you can see. I was most recently part of a large corporation, and getting burned out on the corporate culture. It was a close friend, Adam from Buffer (check him out on Twitter) who recommended I look at remote work at technology startups. At first, I thought he was crazy, as I had no experience in the field, and my education was in theology and public speaking (as far as it can get from technology!). But he said something that made me pause and consider the option. “It’s not so much where you’ve been or what you’ve done, or your education. It’s the ideas and skills you bring to the table.” It was the encouragement I needed to try for it. Several job sites, applications, and months later, I stumbled (completely by accident) on AngelList. Another few days, searches, and filter adjustments later, I found SupportBee, and a posting for a customer support position. In the spirit of remote hiring, I met with the SupportBee team over Skype several times and was hired as their first full-time US team member!
What will I be doing?
I will be working for you. SupportBee’s users! In short, customer support and pre-sales. We want to bring in a passionate, personal touch to our support and sales process. For the past two weeks I’ve been working on demos, polishing our support documentation, joining the rest of the team in regular blog posts about what we’re accomplishing, and going forward I’ll be working to build a community among our users focused on shared customer support experience. Long story short, we’re adding another facet to our goal of helping our users offer great customer support! So look for my name in future communication, look for increased presence from SupportBee in social media, and reach out to me if you need assistance, a demo, or just want to talk about customer support tips!
Very excited to be apart of the SupportBee team, and I’m looking forward to assisting our users in accomplishing the goal of amazing customer support! Now you know a bit more about me, feel free to say hi and introduce yourself in the comments below, or join us on Twitter! If you would like to join our team, we're hiring! Be sure to check out our jobs page at AngelList!