An Improved Text Editing Experience

If you are using SupportBee, there is a good chance that you are spending most of your time editing text - replying to customers, editing your signature or creating snippets to be used later. A few years back, we switched to an up and coming text editor hoping that we would be able to deliver a modern text editing experience. Unfortunately that decision didn't work out very well. The editor had a lot of rough edges and as much as we tried to work out the kinks, we just couldn't deliver a great experience. We are very sorry about that.

Therefore, today, I am very excited to announce that we have switched a much more stable open source text editor - CKEditor. In our tests, we found it to be much more pleasant to work with. Everything works as expected and it's also very modular so we can continue adding useful features much more easily. One such feature coming up soon is the ability to drag and drop (or paste) images in the editor (right now you can attach files in the reply but not paste images in-line in the reply). That's coming up in a few weeks but in the meantime we hope you enjoy this upgrade. We would love to hear your feedback!

Much better text editing experience

Hana Mohan

Hana Mohan