Improvements to Filters: Support for mutliple emails in Delivered-To/From

Happy New Year!

Filters help you automate actions on tickets. You can use filters to perform certain tasks (like assign to a user, add label and trash) on tickets if they match certain pre-defined conditions. For example, you might want all tickets from *@important_customer.com to have the label vip.

Starting today, you can enter multiple email addresses (comma separated) in both the Delivered-To and From fields. The filter will match if any of the email address matches (you can mix and match email addresses with wildcards and without wildcards). Here is a screenshot to demonstrate this change.

Screenshot of filters with multiple email addresses

Apart from creating new filters, you can also edit your existing filters to make use of this new addition. Over the next few weeks, we'll be rolling out more improvements to filters. Stay tuned!

Hana Mohan

Hana Mohan