SupportBee's jagged corners are slowly getting rounded with updates which make existing features more usable. Two of those that were implemented this week are:
Thumbnails for attachments:
The vanilla attachment links now look more beautiful with thumbnails. All older tickets are also processed to display attachment thumbnails.
Labels are used to categorize/tag tickets. We have now introduced the capability to edit labels (both color and text) which makes the label feature very flexible.