Auto-responder & SMTP Settings Per Email Address

When we started SupportBee, we focused on a very simple use-case - a company with one email address (support@example.com). Over time, based on customer feedback, we added support for multiple email addresses. However auto-responder and SMTP (custom outgoing server) settings stayed global. You could not configure them per email address. Well that changes today! You can now configure an auto-responder per email address. The same for SMTP. To get you started, we have duplicated your current auto-responder and SMTP settings for your existing email addresses so everything keeps working as expected. Go ahead and change them if you want to tweak your setup.

Email Setup Page

With this new release, we have also experimented with a conversational style of setup. Email setup is indimidating for most people and we have tried to be helpful. We would really appreciate your feedback on this release.

Hana Mohan

Hana Mohan