Blog
SupportBee.com
DevBlog
Customer Champion League Blog
Updates on SupportBee and thoughts from the team
2018
April
April 6, 2018
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Create tasks in ClickUp from support tickets with the new SupportBee + ClickUp integration
March
March 12, 2018
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Our update on GDPR
March 1, 2018
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A cleaner layout for the ticketing interface
February
February 14, 2018
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Set up business hours for more accurate response time tracking
2017
December
December 29, 2017
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December updates: Improvements to KB, ticketing interface, and signatures
December 22, 2017
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Introducing the ‘Customers’ feature for easier management of customer database
October
October 24, 2017
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Introducing the custom domain option for customer portal
October 6, 2017
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Introducing Hive - SupportBee’s embeddable knowledge base
September
September 15, 2017
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SupportBee's story on Siftery: An interview with our founder
September 7, 2017
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Announcing authentication, contact form integration, and Google analytics tracking for KB
July
July 19, 2017
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Announcement: Improvements to Insightly integration
July 13, 2017
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Announcement: Improvements to Basecamp integration
July 6, 2017
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Introducing sorting options for ticket listings
June
June 8, 2017
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June updates: Improvements in mobile app, snippets, and more
May
May 26, 2017
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Knowledge base software now offers private access and better email integration
May 3, 2017
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Launching SupportBee’s Knowledge base software for managing help docs
April
April 25, 2017
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Help your customers track tickets online with our new customer portal software
February
February 16, 2017
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February updates: Basecamp 3 integration and a fully featured mobile experience
January
January 19, 2017
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January updates: Comparison charts for reports and Two-factor authentication
2016
December
December 30, 2016
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Wrapping up 2016 with some more features, enhancements, and optimizations
November
November 23, 2016
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Improvements to SupportBee's Insightly Integration
November 15, 2016
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Towards a faster and more reliable SupportBee
October
October 24, 2016
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Introducing advanced search, wildcard searches and other improvements to SupportBee’s search
October 13, 2016
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Launching the Audit Trail feature for support tickets
September
September 26, 2016
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Four Years Since Launch!
September 14, 2016
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September updates: Adding BCC, editing ‘From’ address and more
August
August 3, 2016
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Enabling customer reply history in the new design
July
July 21, 2016
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Notes on the July 21 downtime
July 13, 2016
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Better aesthetics & niftier navigation - Launching the new SupportBee
June
June 15, 2016
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Understanding the design process behind our Customer Satisfaction Ratings feature
June 13, 2016
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Important update to email notifications
May
May 12, 2016
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New Feature: Improve Customer Experience with Customer Satisfaction Ratings
April
April 18, 2016
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Introducing Collaborators!
April 13, 2016
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How we use the SupportBee + Github integration to track our bugs and issues
April 4, 2016
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Download our iOS app - available for both iPhone and iPad
March
March 30, 2016
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3 customer support interview questions that reliably assess skills
March 16, 2016
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What does it take to make your first hire deliver effective customer service?
March 15, 2016
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Say Hello to Teams!
March 9, 2016
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How we avoided software bloat with SupportBee
March 1, 2016
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Go Mobile in March: Android Beta is here!
February
February 25, 2016
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4 reasons why your project management app should talk to your help desk software
February 24, 2016
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Should your developers be in the front lines of customer support?
February 23, 2016
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February Updates: Printing Tickets, Add Comments via Email & Other Improvements
February 10, 2016
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The 7 must-have features in an email collaboration software
February 3, 2016
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5 guidelines for support that ensure customer satisfaction
January
January 8, 2016
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Switch Ticket States in App and Other Updates!
2015
December
December 31, 2015
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Thank you for a great 2015!
December 28, 2015
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Introducing Josue, our newest team member!
December 22, 2015
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Essential Ingredients for Customer Support
December 16, 2015
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New Safeguards to Service Quality
December 3, 2015
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Email Customers after Archive and More!
November
November 17, 2015
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How we work at SupportBee
November 6, 2015
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Manage Your Customer Relationships with Great Support - SupportBee + Insightly
November 3, 2015
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Personalizing Your Signature with Images
October
October 6, 2015
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Hi, I'm Jon and I'm Here to Work for You!
September
September 30, 2015
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New Integration for Greater Organization: SupportBee + Moxtra!
September 28, 2015
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SupportBee Turns Three!
September 22, 2015
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Powerup Your Support with Images Right in Your Replies!
September 3, 2015
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Brewed in August: Better Mobile Interface, Improved Performance & More!
July
July 16, 2015
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An Improved Text Editing Experience
July 7, 2015
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View upto 100 Days of Analytics Data at a Time
June
June 30, 2015
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Notes on Today's Outage
June 20, 2015
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Auto-responder & SMTP Settings Per Email Address
March
March 31, 2015
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Improvements to ticket listings
January
January 6, 2015
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Easier assignments, Inline images and more
2014
December
December 12, 2014
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Assign Teamwork tasks from within SupportBee
November
November 4, 2014
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Private Tickets, Private Groups and more
September
September 29, 2014
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Making SupportBee more powerful with Zapier
September 12, 2014
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Integrating Formcrafts powered custom forms with SupportBee
August
August 19, 2014
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Building the SupportBee library
July
July 23, 2014
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SupportBee now integrates with Insightly CRM
July 15, 2014
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Multiple Project Support for JIRA App
July 9, 2014
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Pivotal Tracker App now supports Multiple Projects
July 9, 2014
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SupportBee in the API Hackathon held by Microsoft Ventures
June
June 30, 2014
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Why Software Advice chooses SupportBee as their favorite helpdesk
May
May 30, 2014
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SupportBee integrates with Teamwork now
May 27, 2014
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Multiple Project Support for Trello, Github & Asana Apps
April
April 18, 2014
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How would you like to merge some tickets?
April 9, 2014
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CC in New Ticket
April 7, 2014
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The Basecamp App Now Supports Multiple Projects
April 4, 2014
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Archived Tickets Out Of The Way!
April 2, 2014
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Automatic Spam Filtering
March
March 11, 2014
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Improvements to Typography and UI
February
February 27, 2014
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Drafts - Save your replies for later
February 15, 2014
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Office spaces that have inspired us
January
January 14, 2014
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Improvements to Filters: Support for mutliple emails in Delivered-To/From
2013
December
December 30, 2013
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Meet the team at Garden City Rubyconf on 3rd & 4th Jan
December 19, 2013
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Pay annually and get 2 months OFF!
November
November 19, 2013
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The Hackday Report!
November 14, 2013
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A New Project Management Integration, Welcome Bugherd!
November 5, 2013
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Customer Support is the New Product Development
November 4, 2013
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Upcoming Pricing Changes - Here's What's Changing & Why
November 2, 2013
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An Easier Way to Refresh Lists
October
October 30, 2013
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Hack on SupportBee's API at the Microsoft Ventures Hackday on 9th November
October 29, 2013
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Answered Tickets Remain Answered When Assigned
October 25, 2013
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Labels - Doing it Your Way
October 15, 2013
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Show New Reply in Open Tickets
October 11, 2013
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Automatically BCC all Agent Replies to an Email
October 2, 2013
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Comment Links for Trello, Pivotal, and Basecamp Apps
October 1, 2013
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Rich Text Editor and Attachments for New Tickets
September
September 30, 2013
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New SupportBee Introduction Video
September 24, 2013
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Edit Feature for Filters
September 20, 2013
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Refer Your Friends to SupportBee and Save up to 100% off Your Monthly Bill
September 11, 2013
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Upload Your Profile Picture
September 6, 2013
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SupportBee is now on Google Apps Marketplace
August
August 29, 2013
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Customize Your Payment Receipts with Tax and other Info
August 28, 2013
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Email customers a copy when creating new tickets on their behalf
August 22, 2013
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Insert Signature Above the Quoted Text
August 14, 2013
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Next & Previous buttons and keyboard shortcuts for navigating faster!
August 4, 2013
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New Workflow and More Insightful Reports
July
July 10, 2013
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Upcoming SupportBee Workflow Changes: Here is what you need to know!
July 8, 2013
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An App for New Basecamp!
June
June 20, 2013
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Forward Tickets Outside SupportBee
June 18, 2013
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Select From Address When Creating a New Ticket
June 10, 2013
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Better SMTP Setup: More Options!
May
May 25, 2013
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Get Notified on iPhone and Android
May 10, 2013
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Login To Your SupportBee Using Your Google Account
May 3, 2013
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Paying for Great Software is like Paying for Fine Dining
April
April 24, 2013
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Tag and notify your team members in comments
April 23, 2013
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New Apps: Basecamp Classic, JIRA OnDemand & Flowdock
April 8, 2013
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Quick Start Screen for Admins & CapsuleCRM App
April 4, 2013
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Improvements to Comments: New Notification Setting, Reply via Email & Auto-Refresh
April 3, 2013
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Finding initial traction for your B2B product without spending anything
March
March 27, 2013
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Pipedrive App, Better Notification Settings & Merge Tags in Snippets
March 15, 2013
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Say Hello to Reports!
March 8, 2013
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New Apps: Trello, Asana & Show Ticket Number
February
February 19, 2013
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SMTP support for delivering emails to customers
February 12, 2013
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Say Hello to Mobile!
January
January 29, 2013
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API Updates, Edit Requester Email and Other Updates
2012
December
December 5, 2012
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Apps, Other New Features and Upcoming Changes to Comments!
October
October 12, 2012
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SupportBee Now Supports Internet Explorer 9+
September
September 28, 2012
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Inline Attachment Support and Improved Notifications for Unassigned Tickets
September 26, 2012
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SupportBee Simplifies Customer Support for Small Teams. Gets rid of Ticket States
August
August 30, 2012
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New Site and App Designs
August 30, 2012
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Improved Support for Handling Multiple Email Accounts
August 29, 2012
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Customer Support the Stripe way but without Managing Mailing Lists or Filters
August 7, 2012
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More Languages for the Widget, New Keyboard Shortcuts and Other Improvements
July
July 11, 2012
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Learnings from Our Private & Public Beta Phase
July 10, 2012
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Improved Search, Better Embed Code and Improved Notifications
May
May 29, 2012
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Why our customers love us: Interview with Abine
May 1, 2012
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Start up moments: Our first paying customer
April
April 16, 2012
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New feature: Collapsing older replies in the reply thread
March
March 22, 2012
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New feature: Adding CC to your support replies
March 13, 2012
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Updates: Filtering Tickets, Attachments for Comments and more!
February
February 28, 2012
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Reply faster using Snippets
February 15, 2012
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Can't monetize free users? Try threatening them with legal action
January
January 25, 2012
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The Priority Support Bullshit
January 24, 2012
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Updates: Reply by Email, Better Notification Emails and more!
January 3, 2012
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Don t make your customers think when they are trying to contact you!
2011
December
December 20, 2011
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The 'Gowalla Situation'
December 14, 2011
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Easily manage tickets using Filters
December 10, 2011
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'Contact Support' Widget for Your Website
December 8, 2011
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New App Design and Demo Video
November
November 29, 2011
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The SupportBee team at Start-up Chile
November 14, 2011
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Feature Updates: Better attachment previews and labels
November 3, 2011
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Shortcuts make your life easier!
October
October 13, 2011
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Get a feel for SupportBee!
October 7, 2011
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New features - Signature, spam, quoted replies and more
September
September 30, 2011
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SupportBee's Startup Chile Application and Video
September 23, 2011
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Our Customer Development Questionnaire: How it helped us decide our MVP
September 14, 2011
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Auto-Refreshing lists is a basic expectation in 2011
September 12, 2011
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'Reply above this line' culture must die
July
July 28, 2011
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Why pricing by logins for a Support tool is nuts
July 13, 2011
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Why we are crazy enough to build another Help Desk Software
June
June 14, 2011
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Insight into CD Baby's Customer Support - An Interview with Derek Sivers
June 10, 2011
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Why you should attend Avinash's talk on gamification at Barcamp Bangalore
June 6, 2011
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We are coffee snobs!
May
May 31, 2011
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Are you faking good customer support?
May 27, 2011
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Speaking at Ruby Conf India 2011
May 26, 2011
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SupportBee Tee
May 24, 2011
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I attach a face to customer emails An interview with Mike Minnick from Carbonmade
May 23, 2011
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Rails Bugmash Bangalore
May 18, 2011
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RedDot RubyConf 2011 and Github Drinkup
May 6, 2011
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The ultimate Dilbert moment: 100% Customer Dissatisfaction!
April
April 28, 2011
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Delivering Fanatical Support via Social Media - An interview with Rob LaGesse from Rackspace
April 11, 2011
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Avinash joins the Supportbee Dev team!
April 1, 2011
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How to use campfire to keep your non-dev employer happy
March
March 30, 2011
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Email Support - The most challenging but the most rewarding
March 18, 2011
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Why usability is still a competitive differentiator
February
February 18, 2011
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Companies don t need large support teams Interview with Giannii from Disqus
February 8, 2011
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'Never had an angry user? It's likely they don't care' - An interview with Chris from Wufoo
February 2, 2011
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What we have learnt running a bootstrapped startup
January
January 13, 2011
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Community driven support can hurt your startup - An interview with Paras from VWO
2010
December
December 17, 2010
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Support is marketing investment - An interview with Dean Levitt from Mad Mimi
December 2, 2010
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Delivering Wow Customer Service: An Interview with Valerie Liberty from Balsamiq
November
November 16, 2010
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Hello Startup World!
October
October 27, 2010
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Customer Service: How much do we know?