Customer Champion League Blog

2018

April

• April 6, 2018 » Create tasks in ClickUp from support tickets with the new SupportBee + ClickUp integration

March

• March 12, 2018 » Our update on GDPR
• March 1, 2018 » A cleaner layout for the ticketing interface

February

• February 14, 2018 » Set up business hours for more accurate response time tracking

2017

December

• December 29, 2017 » December updates: Improvements to KB, ticketing interface, and signatures
• December 22, 2017 » Introducing the ‘Customers’ feature for easier management of customer database

October

• October 24, 2017 » Introducing the custom domain option for customer portal
• October 6, 2017 » Introducing Hive - SupportBee’s embeddable knowledge base

September

• September 15, 2017 » SupportBee's story on Siftery: An interview with our founder
• September 7, 2017 » Announcing authentication, contact form integration, and Google analytics tracking for KB

July

• July 19, 2017 » Announcement: Improvements to Insightly integration
• July 13, 2017 » Announcement: Improvements to Basecamp integration
• July 6, 2017 » Introducing sorting options for ticket listings

June

• June 8, 2017 » June updates: Improvements in mobile app, snippets, and more

May

• May 26, 2017 » Knowledge base software now offers private access and better email integration
• May 3, 2017 » Launching SupportBee’s Knowledge base software for managing help docs

April

• April 25, 2017 » Help your customers track tickets online with our new customer portal software

February

• February 16, 2017 » February updates: Basecamp 3 integration and a fully featured mobile experience

January

• January 19, 2017 » January updates: Comparison charts for reports and Two-factor authentication

2016

December

• December 30, 2016 » Wrapping up 2016 with some more features, enhancements, and optimizations

November

• November 23, 2016 » Improvements to SupportBee's Insightly Integration
• November 15, 2016 » Towards a faster and more reliable SupportBee

October

• October 24, 2016 » Introducing advanced search, wildcard searches and other improvements to SupportBee’s search
• October 13, 2016 » Launching the Audit Trail feature for support tickets

September

• September 26, 2016 » Four Years Since Launch!
• September 14, 2016 » September updates: Adding BCC, editing ‘From’ address and more

August

• August 3, 2016 » Enabling customer reply history in the new design

July

• July 21, 2016 » Notes on the July 21 downtime
• July 13, 2016 » Better aesthetics & niftier navigation - Launching the new SupportBee

June

• June 15, 2016 » Understanding the design process behind our Customer Satisfaction Ratings feature
• June 13, 2016 » Important update to email notifications

May

• May 12, 2016 » New Feature: Improve Customer Experience with Customer Satisfaction Ratings

April

• April 18, 2016 » Introducing Collaborators!
• April 13, 2016 » How we use the SupportBee + Github integration to track our bugs and issues
• April 4, 2016 » Download our iOS app - available for both iPhone and iPad

March

• March 30, 2016 » 3 customer support interview questions that reliably assess skills
• March 16, 2016 » What does it take to make your first hire deliver effective customer service?
• March 15, 2016 » Say Hello to Teams!
• March 9, 2016 » How we avoided software bloat with SupportBee
• March 1, 2016 » Go Mobile in March: Android Beta is here!

February

• February 25, 2016 » 4 reasons why your project management app should talk to your help desk software
• February 24, 2016 » Should your developers be in the front lines of customer support?
• February 23, 2016 » February Updates: Printing Tickets, Add Comments via Email & Other Improvements
• February 10, 2016 » The 7 must-have features in an email collaboration software
• February 3, 2016 » 5 guidelines for support that ensure customer satisfaction

January

• January 8, 2016 » Switch Ticket States in App and Other Updates!

2015

December

• December 31, 2015 » Thank you for a great 2015!
• December 28, 2015 » Introducing Josue, our newest team member!
• December 22, 2015 » Essential Ingredients for Customer Support
• December 16, 2015 » New Safeguards to Service Quality
• December 3, 2015 » Email Customers after Archive and More!

November

• November 17, 2015 » How we work at SupportBee
• November 6, 2015 » Manage Your Customer Relationships with Great Support - SupportBee + Insightly
• November 3, 2015 » Personalizing Your Signature with Images

October

• October 6, 2015 » Hi, I'm Jon and I'm Here to Work for You!

September

• September 30, 2015 » New Integration for Greater Organization: SupportBee + Moxtra!
• September 28, 2015 » SupportBee Turns Three!
• September 22, 2015 » Powerup Your Support with Images Right in Your Replies!
• September 3, 2015 » Brewed in August: Better Mobile Interface, Improved Performance & More!

July

• July 16, 2015 » An Improved Text Editing Experience
• July 7, 2015 » View upto 100 Days of Analytics Data at a Time

June

• June 30, 2015 » Notes on Today's Outage
• June 20, 2015 » Auto-responder & SMTP Settings Per Email Address

March

• March 31, 2015 » Improvements to ticket listings

January

• January 6, 2015 » Easier assignments, Inline images and more

2014

December

• December 12, 2014 » Assign Teamwork tasks from within SupportBee

November

• November 4, 2014 » Private Tickets, Private Groups and more

September

• September 29, 2014 » Making SupportBee more powerful with Zapier
• September 12, 2014 » Integrating Formcrafts powered custom forms with SupportBee

August

• August 19, 2014 » Building the SupportBee library

July

• July 23, 2014 » SupportBee now integrates with Insightly CRM
• July 15, 2014 » Multiple Project Support for JIRA App
• July 9, 2014 » Pivotal Tracker App now supports Multiple Projects
• July 9, 2014 » SupportBee in the API Hackathon held by Microsoft Ventures

June

• June 30, 2014 » Why Software Advice chooses SupportBee as their favorite helpdesk

May

• May 30, 2014 » SupportBee integrates with Teamwork now
• May 27, 2014 » Multiple Project Support for Trello, Github & Asana Apps

April

• April 18, 2014 » How would you like to merge some tickets?
• April 9, 2014 » CC in New Ticket
• April 7, 2014 » The Basecamp App Now Supports Multiple Projects
• April 4, 2014 » Archived Tickets Out Of The Way!
• April 2, 2014 » Automatic Spam Filtering

March

• March 11, 2014 » Improvements to Typography and UI

February

• February 27, 2014 » Drafts - Save your replies for later
• February 15, 2014 » Office spaces that have inspired us

January

• January 14, 2014 » Improvements to Filters: Support for mutliple emails in Delivered-To/From

2013

December

• December 30, 2013 » Meet the team at Garden City Rubyconf on 3rd & 4th Jan
• December 19, 2013 » Pay annually and get 2 months OFF!

November

• November 19, 2013 » The Hackday Report!
• November 14, 2013 » A New Project Management Integration, Welcome Bugherd!
• November 5, 2013 » Customer Support is the New Product Development
• November 4, 2013 » Upcoming Pricing Changes - Here's What's Changing & Why
• November 2, 2013 » An Easier Way to Refresh Lists

October

• October 30, 2013 » Hack on SupportBee's API at the Microsoft Ventures Hackday on 9th November
• October 29, 2013 » Answered Tickets Remain Answered When Assigned
• October 25, 2013 » Labels - Doing it Your Way
• October 15, 2013 » Show New Reply in Open Tickets
• October 11, 2013 » Automatically BCC all Agent Replies to an Email
• October 2, 2013 » Comment Links for Trello, Pivotal, and Basecamp Apps
• October 1, 2013 » Rich Text Editor and Attachments for New Tickets

September

• September 30, 2013 » New SupportBee Introduction Video
• September 24, 2013 » Edit Feature for Filters
• September 20, 2013 » Refer Your Friends to SupportBee and Save up to 100% off Your Monthly Bill
• September 11, 2013 » Upload Your Profile Picture
• September 6, 2013 » SupportBee is now on Google Apps Marketplace

August

• August 29, 2013 » Customize Your Payment Receipts with Tax and other Info
• August 28, 2013 » Email customers a copy when creating new tickets on their behalf
• August 22, 2013 » Insert Signature Above the Quoted Text
• August 14, 2013 » Next & Previous buttons and keyboard shortcuts for navigating faster!
• August 4, 2013 » New Workflow and More Insightful Reports

July

• July 10, 2013 » Upcoming SupportBee Workflow Changes: Here is what you need to know!
• July 8, 2013 » An App for New Basecamp!

June

• June 20, 2013 » Forward Tickets Outside SupportBee
• June 18, 2013 » Select From Address When Creating a New Ticket
• June 10, 2013 » Better SMTP Setup: More Options!

May

• May 25, 2013 » Get Notified on iPhone and Android
• May 10, 2013 » Login To Your SupportBee Using Your Google Account
• May 3, 2013 » Paying for Great Software is like Paying for Fine Dining

April

• April 24, 2013 » Tag and notify your team members in comments
• April 23, 2013 » New Apps: Basecamp Classic, JIRA OnDemand & Flowdock
• April 8, 2013 » Quick Start Screen for Admins & CapsuleCRM App
• April 4, 2013 » Improvements to Comments: New Notification Setting, Reply via Email & Auto-Refresh
• April 3, 2013 » Finding initial traction for your B2B product without spending anything

March

• March 27, 2013 » Pipedrive App, Better Notification Settings & Merge Tags in Snippets
• March 15, 2013 » Say Hello to Reports!
• March 8, 2013 » New Apps: Trello, Asana & Show Ticket Number

February

• February 19, 2013 » SMTP support for delivering emails to customers
• February 12, 2013 » Say Hello to Mobile!

January

• January 29, 2013 » API Updates, Edit Requester Email and Other Updates

2012

December

• December 5, 2012 » Apps, Other New Features and Upcoming Changes to Comments!

October

• October 12, 2012 » SupportBee Now Supports Internet Explorer 9+

September

• September 28, 2012 » Inline Attachment Support and Improved Notifications for Unassigned Tickets
• September 26, 2012 » SupportBee Simplifies Customer Support for Small Teams. Gets rid of Ticket States

August

• August 30, 2012 » New Site and App Designs
• August 30, 2012 » Improved Support for Handling Multiple Email Accounts
• August 29, 2012 » Customer Support the Stripe way but without Managing Mailing Lists or Filters
• August 7, 2012 » More Languages for the Widget, New Keyboard Shortcuts and Other Improvements

July

• July 11, 2012 » Learnings from Our Private & Public Beta Phase
• July 10, 2012 » Improved Search, Better Embed Code and Improved Notifications

May

• May 29, 2012 » Why our customers love us: Interview with Abine
• May 1, 2012 » Start up moments: Our first paying customer

April

• April 16, 2012 » New feature: Collapsing older replies in the reply thread

March

• March 22, 2012 » New feature: Adding CC to your support replies
• March 13, 2012 » Updates: Filtering Tickets, Attachments for Comments and more!

February

• February 28, 2012 » Reply faster using Snippets
• February 15, 2012 » Can't monetize free users? Try threatening them with legal action

January

• January 25, 2012 » The Priority Support Bullshit
• January 24, 2012 » Updates: Reply by Email, Better Notification Emails and more!
• January 3, 2012 » Don t make your customers think when they are trying to contact you!

2011

December

• December 20, 2011 » The 'Gowalla Situation'
• December 14, 2011 » Easily manage tickets using Filters
• December 10, 2011 » 'Contact Support' Widget for Your Website
• December 8, 2011 » New App Design and Demo Video

November

• November 29, 2011 » The SupportBee team at Start-up Chile
• November 14, 2011 » Feature Updates: Better attachment previews and labels
• November 3, 2011 » Shortcuts make your life easier!

October

• October 13, 2011 » Get a feel for SupportBee!
• October 7, 2011 » New features - Signature, spam, quoted replies and more

September

• September 30, 2011 » SupportBee's Startup Chile Application and Video
• September 23, 2011 » Our Customer Development Questionnaire: How it helped us decide our MVP
• September 14, 2011 » Auto-Refreshing lists is a basic expectation in 2011
• September 12, 2011 » 'Reply above this line' culture must die

July

• July 28, 2011 » Why pricing by logins for a Support tool is nuts
• July 13, 2011 » Why we are crazy enough to build another Help Desk Software

June

• June 14, 2011 » Insight into CD Baby's Customer Support - An Interview with Derek Sivers
• June 10, 2011 » Why you should attend Avinash's talk on gamification at Barcamp Bangalore
• June 6, 2011 » We are coffee snobs!

May

• May 31, 2011 » Are you faking good customer support?
• May 27, 2011 » Speaking at Ruby Conf India 2011
• May 26, 2011 » SupportBee Tee
• May 24, 2011 » I attach a face to customer emails An interview with Mike Minnick from Carbonmade
• May 23, 2011 » Rails Bugmash Bangalore
• May 18, 2011 » RedDot RubyConf 2011 and Github Drinkup
• May 6, 2011 » The ultimate Dilbert moment: 100% Customer Dissatisfaction!

April

• April 28, 2011 » Delivering Fanatical Support via Social Media - An interview with Rob LaGesse from Rackspace
• April 11, 2011 » Avinash joins the Supportbee Dev team!
• April 1, 2011 » How to use campfire to keep your non-dev employer happy

March

• March 30, 2011 » Email Support - The most challenging but the most rewarding
• March 18, 2011 » Why usability is still a competitive differentiator

February

• February 18, 2011 » Companies don t need large support teams Interview with Giannii from Disqus
• February 8, 2011 » 'Never had an angry user? It's likely they don't care' - An interview with Chris from Wufoo
• February 2, 2011 » What we have learnt running a bootstrapped startup

January

• January 13, 2011 » Community driven support can hurt your startup - An interview with Paras from VWO

2010

December

• December 17, 2010 » Support is marketing investment - An interview with Dean Levitt from Mad Mimi
• December 2, 2010 » Delivering Wow Customer Service: An Interview with Valerie Liberty from Balsamiq

November

• November 16, 2010 » Hello Startup World!

October

• October 27, 2010 » Customer Service: How much do we know?