Hope you are having a great new year. In our first blog post this year, we have some new features and API updates
Edit Requester Email
If you get a new ticket with an incorrect email address (for example typo like gmial.com), you can now edit it. Just hover on the email address, click it and save it inline. Screenshot below
We now have a Highrise App that syncs tickets and customer information between Highrise and SupportBee, a BulkSMS App to send text notifications to your phone for new replies/comments and an Assign After Reply App which, well assigns a ticket to the agent that just replied to it. We are constantly adding new apps and if you have any ideas, email us.
We have a bunch of API updates this time
- A new API endpoint for programatically creating new agents/admin.
- Copy people when creating tickets via the API
- List of users now returns invited (but not activated) users if you pass a
Checkout the API documentation to learn more. Thanks to our customer Radiopaedia for some of these ideas. Let us know if you have any feedback/comments on these updates or ideas for new ones.