The customer management feature is the first in a list of new features that we have been working to push out this month. Here’s a brief rundown on what it offers:
This feature helps you see a list of all of your existing customers, their email addresses, and their ticket histories, all in one place. While this information is accessible to both admins and agents, the ability to delete or modify customer information is only available for admins.
The customer information is also linked from the ticketing interface.
Clicking on the link will take you to the customer profile in the customer management section.
Improvements that we are considering:
The ability to group customers into organizations, and the ability to import/export the customer database are some of the improvements we are considering.
As always, let us know if you have any feedback by emailing us at firstname.lastname@example.org
Happy Holidays to everyone!