Our update on GDPR

There have been a lot of inquiries from customers in the EU region about SupportBee’s compliance of GDPR. The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and it is designed to achieve the following:

  • Harmonize data privacy laws across Europe
  • Protect and empower all EU citizens regarding data privacy and
  • Reshape the way organizations across the region approach data privacy

SupportBee will be compliant with GDPR when it comes into force on May 25, 2018.

We have always had great respect for your data. This is reflected in our commitments to your privacy and security. We believe that GDPR is a great step in the right direction. It has forced many companies (including SupportBee) to relook at how they process and treat their customers’ data.

We’ll be releasing tools that let you control your customers’ data more granularly so you can comply with GDPR for your business. Here are some of the things we are working on:

Tools for responding to ‘erase or export’ requests

GDPR wants you to give people the ‘right to be forgotten’. Erase their personal data if they ask, but only if it doesn’t compromise freedom of expression or the ability to research. We released the ‘customer management’ feature a few months ago. It lets you delete a customer’s information from SupportBee. We are working on adding the ability to export their data so you can respond to ‘requests for data export’.

Changes to our privacy policy and terms of service

We’ll be making several changes to our privacy policy and terms of service. We are working with our lawyers and we’ll send you an email when these documents change, which will be before GDPR goes into effect.

Review of our data security practices

We will also conduct a full review of our data security practices before GDPR goes into effect. This includes a review of all our vendors that help us process your data.

In a nutshell, we are working on GDPR compliance and we will be compliant with GDPR when it comes into effect on May 25, 2018. We will regularly publish posts with important updates. In the meantime, if you have any questions, please write to us at support@supportbee.com

Nithya Rajaram

Nithya Rajaram